Associate NOC Engineer
salesforce.com, inc
Hyderabad,India
6d ago

Description :

The IT Operations NOC Engineer will be the cornerstone of our continued efforts in the direction of high availability and performance of our IT Infrastructure.

You will be a member of the organization where you will focus on maintaining Salesforce.com 's applications, servers, data and voice infrastructure.

The role is part of our 24 / 7 operations team andthe chosen candidate will be working shift hoursand will part of a global team across three sites to provide follow the sun support.

This is day shift only, from Wednesdays to Saturdays 10AM-8PM. This shift does not change. As the NOC team is split across multiple global locations providing the follow-the-sun coverage allows us to minimize the requirement for engineers to work outside of business hours.

Responsibilities :

  • Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)
  • Troubleshoot systems and storage issues impacting multiple users
  • Troubleshoot network and voice issues impacting multiple users
  • Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers
  • Automate repetitive manual tasks and processes
  • Work with vendors (Verizon, Cisco, Vmware,Dell etc) to maintain business continuity
  • Manage tickets related, but not limited to, incidents, system(s) diagnostics / troubleshooting, network / system upgrades
  • Minimize downtime by playing a critical role in incident management process
  • Maintain documentation including designs, configurations, and infrastructure diagrams
  • Perform systems, storage and network analysis for usage monitoring and capacity trending
  • Analyze systems errors or anomalies, as well as specific network performance issues and / or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service
  • Required / Desirable Skills / Experience :

  • Any working experience using Network tools, Windows software or Linux software.
  • Bachelor's Degree or equivalent
  • Any experience in scripting in any language
  • Experience of working in a team

    Able to work well with others

    Interest in technology

    Ability to adapt and learn quickly

    Good troubleshooting skills

    Any of the following industry certifications : Microsoft Cert, RHCSA, CCNA / CCNP is an advantage

  • LI-Y
  • About Salesforce : Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way.

    The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as- you-go business model, and a new integrated corporate philanthropy model.

    These founding principles have taken our company to great heights, including being named one of Forbes’s World’s Most Innovative Company five years in a row and one of Fortune’s 100 Best Companies to Work For eight years in a row.

    We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

    Together, with our whole Ohana (Hawaiian for family ) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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