Business Analyst II- Global Pricing & Operations
VMware, Inc
Bengaluru, India
2d ago

Description : Job Description

Job Description

The Business Analyst II will be responsible for supporting and independently executing day-to-day activities related to various global / regional Pricing programs and Software as a Service (SaaS) operations.

This would include (and not be limited to) activities like :

  • Day-to-day management of End-customer / Channel / Enterprise SaaS Operations
  • Act as point of contact on SaaS Operations and Handle end-to-end case management
  • Support Quarter-end activities
  • Creating various reports and relevant metrics
  • Implementing improvements to SaaS operations based on feedback gathered from different stakeholders
  • Contribute to Periodic / On-demand Pricing analytics work
  • Contribute towards Documentation of different processes
  • Support and act as SME for SaaS Operations setups
  • Contribute to the Testing & Roll-out activities of existing / new pricing programs and SaaS Operations
  • Co-ordinating and working in liaison with globally spread out team members and other function.
  • The person who fills this position will need to thoroughly understand VMware’s SaaS Products. From an operational perspective, the analyst must proactively interface and co-
  • ordinate efforts with corporate, clearly understand responsibilities for execution, diligently document processes, ensure on-

    time, accurate and consistent delivery, and occasionally make presentations to senior leadership.

  • Follow the system configuration steps as per the Standard Operating Procedure / maintain the documentation based on periodic changes
  • Articulate the Gaps in the system and translate them to business requirements, system setup / configurations & understanding of the impact
  • Initial troubleshooting of the system configuration and behavior
  • Creating various reports and metrics relevant to the SaaS Operations
  • Contribute towards Documentation of different processes
  • Contribute to the Testing & Roll-out activities of SaaS Operations
  • Work Experience & Qualifications :

  • 4-6 years of industry experience in Finance / Marketing area in an Enterprise Software business or an ISV or a Technology company
  • Exposure to working in SaaS / PaaS / IaaS setups would be preferable
  • Experience in Pricing domain would be an added advantage
  • In general, candidates who have worked as Marketing analysts, Business Analysts, Pricing analysts, would fit in well.
  • The ideal candidate is expected to :

  • Possess good understanding of common business processes in Finance & Marketing
  • Possess excellent written and oral communication skills
  • Demonstrate ability to learn business processes quickly
  • Demonstrate Pro-active problem-solving ability
  • Seamlessly adjust in a Global & Matrixed environment
  • Multi-task, Be Detail oriented, Team oriented, Business and Process oriented
  • Be Systems & Software aware (Excel, PowerPoint, Oracle, Siebel, etc.)
  • Educational Qualification :

    MBA preferred

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