Account Service Specialist
NTT Global Delivery Services Limited
4d ago
source :

Management of service delivery processes which may include incident management problem management request management change management service level management and configuration management Compiles analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness Adapts communication techniques for audiences at multiple internal and external levels Manages vendor relationship Allocates work and mentor others Requirements 6 years of relevant experience or equivalent combination of education and work experience Understanding of ITIL Processes Knowledge of ITIL Tools Good verbal and written communication skills Ability to create and document processes Job Segment Consulting Change Management Technology Management

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