ØIdentify and explore opportunities with competition to enhance collection efficiency
ØVisit customers basis allocation received and collect overdue payments by building relationship either through field visit or by calls.
ØProvide the necessary intensity for high ticket accounts and ensure delinquency is cured
Ø Handle customer escalations and provide resolution
Ø Work closely with agencies and other executives for timely resolution of accounts
ØEnsure all training requirements are completed in line with company guidelines
Ø Review Target VS performance and work towards improvement
Ø Ensure respective agencies are compliant with audit and infosec requirements of the organization,