Provide global functional support to end users. Interface with the Business to resolve PeopleSoft Human Resources
and Payroll application related issues including data quality and system performance
Support multi-currency financial transactions.
Create and suggest workarounds for issues while waiting for fixes.
Support systems’ interfaces with other enterprise system owners to ensure that business processes are streamlined
and business goals are achieved.
Contribute as a key player on system upgrades (manage module(s) regression testing).
System testing of all PeopleSoft Human Resources and Payroll application solutions, process and functionality, to
ensure delivery of quality solutions.
Create and maintain a knowledge base of issues and resolutions through ticketing system.
Create and maintain training materials.
Perform system testing for upgrades.
This position has NO direct supervisory responsibilities.
This position reports to the Manager, IT Business Solutions Support.
Duties & Responsibilities
Bachelor or Master’s degree in Computer Science or equivalent.
Must be fluent in speaking and writing English.
3 to 5 years of experience working with PeopleSoft Human Resources, Payroll or other ERP tools.
An understanding of Human Resources and Payroll.
SQL knowledge to read and write queries.
MS Office products experience.
Knowledge of North American Payroll, Global Payroll, Compensation, Performance, Benefits and Time & Labor.
Experience in troubleshooting functional and technical issues in HR, Benefits and Recruiting.
Experience in multi-currency environment(s).
Understanding of any other programing language is a plus.
Working knowledge of integration through API is a plus
Development experience in PeopleTools 8.5x or higher, Application Designer, Crystal Reports, PeopleCode, Application Engine, SQR, XML Publisher, Component Interface, Integration Broker is a plus.
Knowledge, Skills, Abilities, and Other Characteristics
Must have demonstrated strong interpersonal skills and be able to work effectively with a variety of individuals and
Must possess good analytical skills in order to troubleshoot and resolve business process, information system and
Must have the ability to be accountable for quality customer service.
Must be able to complete routine assignments without direction.
Must be able to prioritize issues and requests based on customer urgency.
This position is considered OFFICE WORK which is characterized as follows.
Almost exclusively indoors during the day and occasionally at night
Occasional exposure to airborne dust in the work place
Work surface is stable (flat)
Physical Activity / Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.