What will you be doing?
Specific 80%Level 2 incident managementParticipation in service reviews and post incident reviewsComplex issue triage, investigation and coordination to closure.
Data & Configuration changes execution.Batch scheduling changes (Bank Holidays etc)Identification of service improvements and stability activitiesComplex issue triage, investigation and coordination to closure including leading triage on major incident callsCollate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actionsOwn and Drive data for Capacity / Performance Management On the ground interface for business / change teamsAd Hoc Reporting where appropriateReviewing of Implementation Plans & Release DocumentationOn call support and ad-hoc overtime as appropriateMaintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teamsDrive complex or major incident resolution, implement or coordinate higher scale changesWhat we’re looking for : Good understanding of Linux and cloud-hosting, ideally aPaaS / OpenShiftGood Understanding of JavaGood understanding of relational SQL databases preferably OracleITIL Foundation certificationKnowledge of monitoring systems and concepts of large scale monitoring (AppDynamics, Splunk, Elastic Stack / eSaaS)Ability to plan and manage own work effectively.
Ability to work at pace, under pressure, whilst maintaining quality.Flexibility to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results.
Skills that will help you in the role : Windows server skills.Breakglass and Logical Access Management concepts and experience.
Ability to pick up and take on new challenges, being able to assimilate information quickly.Understanding of risk and controls and how to manage them effectively.
Understanding of CMDB management and control.Effective communicator (written and verbal) at all relevant levels of the organisation.
Ability to plan and manage own work effectively.Ability to work at pace, under pressure, whilst maintaining quality.Flexibility to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results.
Where will you be working?Pune*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi.
All Pune based roles will eventually start to move to this new campus starting September 2019. In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites.
Please speak with your recruiter about the specific location plans for your role.Be More at BarclaysAt Barclays, each day is about being more as a professional, and as a person.
Be More Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.
Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.
Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays?
Visit home.barclays / who-we-are / for more details.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.
Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.
Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.
These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.
We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.