GM - Domain Training
Hyderabad, Telangana, India
5d ago

Director / Sr. Director - Ops Transformation

Qualification :
  • Education :
  • Education :
  • Any Graduate (preferably - MBA / MCA / Btech)

  • Preferably PMP / Prince 2 certification / Lean Sigma.
  • Preferably in a managerial role for min 7 years +.
  • Excellent verbal and written communications skills and English proficiency.
  • Demonstrated experience of Project / Portfolio management.
  • Indepth understanding of SDLC preferably AGILE.
  • Willingness to work at different location.
  • Responsibility :

    Stakeholder / Business Management

  • Overall accountable to all internal and external stakeholders across the portfolio
  • Ensure deep understadning of the practice and portfolio objectives and drive the strategy the same in portfolio assigned.
  • Provide regular portfolio status updates and track KPI's / Metrics related to all project tasks assigned.
  • collaborates and manages relatiosnhsips with teams across geographies across F2B streams.
  • Lead solution development activities for RFI / RFP's for change management projects.
  • Proactively identify opportunities for additional business with customer.
  • Anticipate & plan for new business & get involved in hiring.
  • Accountable for revenue and profitability of portfolio managed through key cost drivers.
  • Ensure robust Revenue Forecasting and Contract Agreement.
  • Ensures team adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.
  • Responsible for team high billable utilization and productive engagement during nonbilled period.
  • Knowledge Management
  • Develop Knowledg management framework and and knowldge sharing across the teams.
  • Leads development of new business change offerings and frameworks per client, internal and industry needs.
  • Performs industry research on emerging topics and develop white papers with team.
  • Ensures availability / maintenance of knowledge.
  • Customer Relationship Management
  • Accoutable for customer relationships across the prtoflio managed and CSAT recieved.
  • Manage customer relationships through regular communication with clients through weekly / monthly reviews.
  • Ensure deep appreciation of client priority and strategy and ensure alignment by driving the relevant internal projects.
  • Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
  • Attend customer calls and meetings, proactively flag issues and prevent surprises.
  • Manage and resolve escalations and issues raised by customers.
  • Analyze customer feedback at desired intervals and initiate ways to improve the score.
  • Build deep relationships with program managers or portfolio owners in the customer organization, be recognized as trusted advisor by clients.
  • Process Improvements and Adherence
  • Initiate and deliver on process improvement projects to improve process efficiencies.
  • Driving Forums on Thought sharing for project improvement.
  • Whitepaper Writing.
  • Automation Oppurtunity.
  • Project delivery (Functional Skills)
  • Gain deep insights into client issues and potential risks based on subject matter expertise.
  • Devise approach to solving complex problems Exhibit intellectual leadership to the problem solving effort.
  • Manage conflicting stakeholder expectations, Manage project and portfolio scope.
  • Leverage experience / learnings from similar engagements.
  • Design and conduct client workshops.
  • Identify the appropriate approach, tools and methodologies to perform analysis and draw conclusions.
  • Full leadership for managing delegated endtoend creation of project deliverables.
  • Help team to develop new insights from the analysis.
  • Prioritize the recommendations based on ease of implementation and impact.
  • Provide ongoing updates to the client on engagement status.
  • Solicit feedback on interim deliverables.
  • Manage project escalations.
  • Design and implement KPI, measurement systems and visual tracking controls / dashboards.
  • Drive team to achieve SLAs / metrics productivity and quality targets within the established timelines.
  • Provide mentoring support to BAs / PMs.
  • People / Team
  • Provide guidance and mentorship to team.
  • Conduct performance appraisals for team members.
  • Manage attrition through skip level meetings, planning interventions, engagement calendars.
  • Identify training needs for direct reports and ensure domain / developmental trainings needs are met.
  • Participate in organizational initiatives such as recruitment drives, training programs etc.
  • Act as a mentor to B school interns Support lateral recruitment initial screening / interviews.
  • Align the team to customer & business needs.
  • Drive a culture of accountability within the team members.
  • Identify competencies in the team & assign responsibilities accordingly.
  • Participate in career planning ,succession planning & designing road maps.
  • Responsible for motivation level and retention of manpower.
  • Manage attrition through skip level meetings, planning interventions, engagement calendars.
  • Participate in organizational initiatives such as recruitment drives, training programs etc.
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Dec 22 2020

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