Lead Associate - AD L3 Support
3d ago
source : Shine

Inviting applications for the role of Lead Associate - AD L3 Support

Client Information Technology has contracted Genpact to provide team of experts across several areas of AD Support; Genpact will provide support for below listed functions


Support and maintenance of Radiant Logic VDS platform and services

Support and maintenance of the Active Directory Domain Controllers and application server operating system and hardware for prod and non-prod environment

Maintain Active Directory, AD / Quest Tools and dynamic DNS for legacy environment

Manage Office365 identity management to include licensing and attribute changes

Manage AD account creation, deletion and modification within domain supported by GE or other suppliers

Investigate, identify, quantify and resolve known, potential failures and security violations.

Perform root cause analysis track resolution through corrective action while demonstrating incident volume reduction

Manage Sites and Services configurations

Responsible for performance management of LDAP and AD environments.

Co-ordinate with application teams to resolve performance and / or capacity issues related to LDAP and AD environments

Responsible for LDAP and AD tuning

Support all refresh activity done through the change requests

Responsible to maintain process and procedure document in GE s choice of knowledge base technology

Involve in decommissioning activities for AD, server migrations and legacy domain consolidations

Patching all life cycles


Minimum qualifications

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

L3 level IT experience

L3 level of experience with AD Support

Preferred qualifications

Strong leader with a desire to educate and develop good young talent within the team and managing critical production environments

Communication skills essential,

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