Manager - People Operations

Flipkart

Bangalore, Karnataka

6d ago

People Operations Manager

Minimum 15 years of experience. Prior supervisory experience a plus

Proven work experience as an HR Operations Manager

MBA in Human Resources Management or relevant field

Possess good listening skills and patience to work with all types of employees

Ability to maintain a positive attitude

Individual should have high energy with the ability to organize / prioritize workload

Collaborates well with others, is able to influence decisions

Team management skills

Manages talent acquisition process, including sourcing, testing, interviewing, hiring, and onboarding

Smooth execution of all employee life cycle processes (BGV, Leave & Attendance, Onboarding, confirmation, exits, Service Tickets)

Establish internal control mechanisms for periodic validation of employee data base for accuracy and completeness

Organize policy awareness sessions for employees and enhance usage of Employee Self-service options

Build a continuous service improvement process and consult with process owners to explore opportunities to mature and optimise the process

Day to Day operational maintenance of HR systems, work to troubleshoot and resolve employee queries wrt to Process

Develop and monitor dashboards to assess the performance of HR operations team and maintaining regular governance with internal stakeholders

Build, maintain and lead a team of highly customer and delivery focused professionals

Review SOPs, process workflows and governance documents, identify gaps and recommend change to fill gaps or eliminate non-value add and cost-effective operations

Plan and prepare all the time readiness for internal and external audits

Excellent Stakeholder Management

Proven experience in managing complex HR processes, being able to solve and think scalable solutions

Excellent communication skills

Proficient in Excellent MS office (Excel, PowerPoint, and MS word)

Customer experience back

Proven experience in managing SLAs for multiple processes

Familiarity with SAP SuccessFactors HCM suite

Ability to translate strategy into deep operational execution

Sound analytical and decision-making skills

Hands-on experience with Human Resources Information Systems

Excellent analytical and decision-making abilities

Monitor internal HR systems and databases

Overseeing payroll and performance evaluation systems

Manages Execution Organizes, plans and manages projects / processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks;

consistently achieves successful outcomes within important deadlines

Builds Relationships develop positive relationships establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.

Shows Courage Confident; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Monitors day to day HR activities and Reviews survey feedback provided by employees following case closure; analyzes root cause, addresses dissatisfied employees, and course corrects HR Specialists where appropriate

Knowledge of labor law will be added advantage

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