Processor
Citigroup Inc
Chennai, TN
42d ago

Processing Officer

Performs Account Investigator 1 duties plus :

  • May potentially respond to customers in writing via an automated system response
  • Utilizes computer system to investigate disputes and processes cases to resolve moderately complex cases
  • Processes account maintenance, financial adjustments, etc.
  • Works under limited supervision
  • May support and expansive array of products / services
  • Demonstrates technical / administrative expertise
  • Applies specialized functional area skills and basic knowledge including underlying professional / technical principles or standards, which are well defined
  • Understands how duties relate with others in the team / unit and how the unit integrates with others in accomplishing the work of the function
  • Business / Department Objectives :

  • Involved with handling all internal and external customer questions and queries
  • Core Responsibilities :

  • To research and accurately resolve investigation cases within designated timeframes
  • Day-to-Day Responsibilities :

  • Ensure that clients are not negatively impacted by service delays
  • Financial / Budgetary :

  • Responsible for accurate and timely processing of any financial transactions applicable to the specific investigation case
  • Individual Contributor (IC) / Managerial : Individual Contributor

    Key Deliverables :

  • Comprehensive reading ability
  • Strong problem-solving skills
  • Attention to detail and financial proofing
  • Experience :

  • 0-1 year experience in banking operation, Operational process management. Prior work experience that would provide a basic knowledge of the organization and its policies
  • Should have good comprehension skills and be attentive to details
  • Should have good communication skills
  • Should be able to make sound decisions based on information on hand
  • Customer focused
  • Demonstrated strengths across Risk / Controls and Client Excellence
  • Skills :

  • Excellent written and spoken English skills
  • Ability to read and comprehend complex customer correspondence
  • Understand bank policy, charge-back rights, and legal guidelines
  • Moderately complex math skills
  • Processing Officer

    Performs Account Investigator 1 duties plus :

  • May potentially respond to customers in writing via an automated system response
  • Utilizes computer system to investigate disputes and processes cases to resolve moderately complex cases
  • Processes account maintenance, financial adjustments, etc.
  • Works under limited supervision
  • May support and expansive array of products / services
  • Demonstrates technical / administrative expertise
  • Applies specialized functional area skills and basic knowledge including underlying professional / technical principles or standards, which are well defined
  • Understands how duties relate with others in the team / unit and how the unit integrates with others in accomplishing the work of the function
  • Business / Department Objectives :

  • Involved with handling all internal and external customer questions and queries
  • Core Responsibilities :

  • To research and accurately resolve investigation cases within designated timeframes
  • Day-to-Day Responsibilities :

  • Ensure that clients are not negatively impacted by service delays
  • Financial / Budgetary :

  • Responsible for accurate and timely processing of any financial transactions applicable to the specific investigation case
  • Individual Contributor (IC) / Managerial : Individual Contributor

    Key Deliverables :

  • Comprehensive reading ability
  • Strong problem-solving skills
  • Attention to detail and financial proofing
  • Experience :

  • 0-1 year experience in banking operation, Operational process management. Prior work experience that would provide a basic knowledge of the organization and its policies
  • Should have good comprehension skills and be attentive to details
  • Should have good communication skills
  • Should be able to make sound decisions based on information on hand
  • Customer focused
  • Demonstrated strengths across Risk / Controls and Client Excellence
  • Skills :

  • Excellent written and spoken English skills
  • Ability to read and comprehend complex customer correspondence
  • Understand bank policy, charge-back rights, and legal guidelines
  • Moderately complex math skills
  • Yes, 10 % of the Time

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form