You will be part of a team which is the "True North" of the organization.
Patience and Empathy come naturally to you.
You handle customer escalations like a pro following the existing processes and thinking of solutions which can prevent such escalations in the future.
You empathize with customers and keeping them happy at all times is a given statement!Soft Skills : Should be able to understand and appreciate that chaos / randomisation is the only constant at a startup.
Should be a passionate self-starter; ready to get their hands dirtyShould envision and manage the growth of tech vertical to complement business growthShould have clarity in thought and articulation.
Prior experience of high energy and intense environments - would be a plusTechnical Skills : Troubleshooting skills with problem solving ability Prior experience in customer service would be an added plusCustomer service experience in Travel industry -
would be an added plusProficiency in excel across pivot and basic functions - would be an added plusWorking knowledge of Cloud applications like Google sheets, Doc and Drive Skills : -
Customer Success, Customer Retention and Customer Support