TCS - Hiring for voice process
Tata Consultancy Services Limited
Kolkata, India
4h ago

Skillset

ExcellentCommunication Skills (verbal)

Willingness towork in rotational and night shifts

Priorexperience in an international voice process is preferred

Responsibility

Handle allinbound calls as per the standard operating procedures

Resolution ofincidents or Service request based on the available knowledge base

Update customeron the required information sought over call / email

Ensure the KPIand SLA targets are met

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