About Acquiring and Cards :
The Acquiring & Cards department focuses on the Cards and merchant acquiring business of the bank. The Bank offers a wide range of cards designed for the customers’ specific needs along with offering PoS services under the Acquiring business vertical within the cards team.
The department is also responsible for driving growth in the UPI payments space
About the Role :
The Business Manager is responsible for the sourcing of merchants and for adherence to the KYC policy. The Business Manager is also responsible for team management along with focusing on exceeding the targets set out in the KRAs.
Gain knowledge of the products and services offered and educate merchants on the available options.
Ensure On-Boarding of New Merchants only
Ensure that the merchant on-boarded in system is hand-holded by the sales team for the period of 6 months.
Resolve merchant queries from re-training, statement queries, payment queries and any other query raised by the merchant for period of 6 months from the date of installation to activate and retain the merchant.
Ensure closure of customer requests and complaints within TAT (2 working days)
Grow the business by cross-selling the bank’s products
Manage credits given to inactive and de-installed merchants as per the bank’s policy
Optimal qualification for success on the job is :
Any graduation / Post graduation degree from recognized university
0-2 years of experience
Role Proficiencies :
For successful execution of the job, the candidate should possess the following :
Knowledge of industry, technology, marketing, and product trends, Acquiring Industry & latest technologies
Good understanding of Credit Cards, Unsecured & Secured Asset product & understanding on Liabilities side of banking
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines
Ability to coach and mentor others