Travel/ Senior Travel Counselor
Gurgaon, Haryana, India
21m ago

GBT India is expanding! We are looking for driven and customer focused people to join our Corporate Travel Service Delivery team.

We provide intensive training and mentor-ship program to develop your travel knowledge and customer service skills. If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for You!


Date & Time : 10 : 00 AM to 4 : 00 PM

Venue : American Express Global Business Travel, Ground Floor at DLF Centre Court, Tower A, Sector 42, Phase V, Gurgaon, India-122002 (just below Rapid Metro Station Sector 42)

Job Accountabilities :

  • Provide exceptional traveller care and customer service to GBT corporate clients
  • Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
  • Open to work in flexible environment, roster off, weekend working, public holidays and festivals
  • Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
  • Excellent Customer service and communication skills
  • Service online requests for clients where online requests are decentralized through the offline servicing team
  • Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
  • Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travellers
  • Research and resolve client inquiries / issues at point of sale. Coach, develop and mentor peers, new and / or junior Travel Consultants
  • Deliver expectations against individual and shared team key performance indicators
  • Comply with all legal & industry standards. Embrace the role of providing a superior consultative value to clients
  • Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
  • Visa Expertise along with Geographical Knowledge
  • Experience & Skills :

  • Graduation is must. Diploma / Degree in travel & tourism would be added advantage
  • 2-10 years’ of relevant experience in Travel Domain
  • Must be ok for either Day Shift role or ETS (Emergency Travel Services) role ie 24x7 Shifts
  • Preferred knowledge & experience in International Routing, Implants & Transit Visa. GDS experience is mandatory, Galileo preferred
  • Must have experience in handling face to face client
  • Attention to Detail : Recording Customer and Financial accountability with accuracy Communication : ability to present information to varied individuals or groups at all levels
  • Gurgaon

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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