Network Infrastructure SW/Application Tech Support Practitioner
Pune, India
5d ago

Job Description

About Accenture : Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Let there be change

We embrace change to create 360-degree value

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 10
  • Must Have Skills : Network Infrastructure
  • Good To Have Skills : Enterprise Network Operations
  • Job Requirements :
  • Key Responsibilities : 1-Optimizes, implements and monitors network performance2- Maintains and reacts to Enterprise-grade network monitoring3-Fault rectification, service provisioning, Link testing, escalation handling, customer coordination4-End to End Fast Ethernet, Gig Ethernet, 10G Ethernet link testing on tester, laptop with coordination of field team and network team

    Technical Experience : 1- Hands-on experience on CISCO and Juniper routers2- Good knowledge required on WAN network Like : - Lease Line troubleshooting and WAN link concept3-CCNA certified4- Basic LAN knowledge required , VLAN, Trunk, STP , netting, DHCP basic knowledge required on IPsec Tunnel

    Professional Attributes : 1-Ability to multi-task, ability to work on up toemail simultaneously maintaining good speed and quality 2-Strong analytical, problem-solving and troubleshooting skills3-Written and spoken English Language communication skills

    Educational Qualification : 15 years of full-time education BE preferable

    Additional Information : Ready to work in shift


    15 years of full time education

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