Program Manager - Pricing Systems
Amazon.com
Bangalore, KA, IN
16d ago

The Program Manager Pricing Systems will lead key strategic programs spanning global cross-functional teams in support of pricing strategy implementation and process optimization.

He / She will also manage a small team of technical operations managers and analysts responsible for operations and program management of pricing systems initiatives for Amazon marketplaces across the globe.

The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency.

He / she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.

He / She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same.

The individual will interface and drive agenda with the operations & technology teams and build scalable solutions and in addition he / she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data.

Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.

The role requires the person to dive really deep in to processes and systems, needing to be completely hands-on and manage and influence global stakeholders across teams.

The successful candidate should have the ability to work at all levels of detail to accomplish team / organization goals.

He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.

The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, although not limited to :

  • Building the roadmap and requirements for pricing systems auto-pilot and automation to meet the team’s strategic and operational excellence goals.
  • Forming and managing cross-functional project teams to drive key programs for our customers.
  • Innovating for step-change improvement to the selection strategy, identifying and executing on drivers to basket-building, order frequency, and customer retention.
  • Designing and executing initiatives with support and visibility from Category Leaders, Directors, VPs, and other key operational experts across the company.
  • Defining and driving operational and business goals.
  • Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.
  • Managing stakeholder communication across multiple lines of business and technology on various project milestones, process changes, escalations, etc.
  • Demonstrated skills in managing multiple programs in parallel.
  • Designing and developing strong relationships with senior stakeholders in the Retail business.
  • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
  • Owning specific people programs on coaching and development and team engagement.
  • Managing a team of technical operations managers and analysts, responsible for driving goals and process improvement initiatives along with people management and development.
  • Basic Qualifications
  • Bachelors degree in Computer science or equivalent.
  • 7+ yrs work experience with at least 3+yrs of relevant work experience in program, project, or product management.
  • 3+ yrs of experience in team management.
  • Has a background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources.
  • Demonstrated ability to lead and drive programs to solve complex business operations challenges using technology
  • Strong analytical, mediation, influence without authority and problem resolution skills.
  • Track record of employee development (including an emphasis on selection and retention).
  • Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
  • Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
  • Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a strong bias towards automation in all operational tasks.
  • Excellent written and oral communication skills.
  • Proficiency in document writing (writing sample required).
  • Preferred Qualifications
  • MBA in Operations / Strategy.
  • Experience with presenting to and influencing at all levels within a large, cross-functional organization.
  • Exposure to working with technology teams and solving operational issues using technology
  • Experience / Certification in process excellence (Lean, Six Sigma)
  • Demonstrated leadership and ability to drive projects and ensure closure within stipulated timelines
  • To receive security clearance all candidates must undergo a background check.
  • Bachelors degree in Computer science or equivalent.
  • 7+ yrs work experience with at least 3+yrs of relevant work experience in program, project, or product management.
  • 3+ yrs of experience in team management.
  • Has a background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources.
  • Demonstrated ability to lead and drive programs to solve complex business operations challenges using technology
  • Strong analytical, mediation, influence without authority and problem resolution skills.
  • Track record of employee development (including an emphasis on selection and retention).
  • Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
  • Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
  • Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a strong bias towards automation in all operational tasks.
  • Excellent written and oral communication skills.
  • Proficiency in document writing (writing sample required).
  • Exposure to working with technology teams and solving operational issues using technology (If required only) 24 / 7 / 365 availability, including willingness to work on weekends, and outside of the "standard" work day.
  • Certification in process excellence (PMI, Lean, Six Sigma).
  • Experience with SQL is a plus.
  • Demonstrated technical leadership and ability to drive projects and ensure closure within stipulated timelines
  • To receive security clearance all candidates must undergo a background check.
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