LoanIQ Application Support Lead (VP level)
Citi Brasil
Pune, India
4d ago

The Loans support group provides direct support to a diverse set of funding operations teams with a focus on the support process and protocols.

Your application support responsibilities will provide you with exposure to a broad set of financial products within the funding and loans space.

You would also be exposed to the entire breadth of Loans Technology. The support role is a technical role tasked with the responsibly of ensuring high availability of Loans technology estate to business

Role / Position Overview

CITI is seeking a highly motivated candidate for the position of within our global support team located in Pune, India. The successful candidate will be responsible for supporting our suite of core Loans applications.

The candidate will also be leading technical solutions for end-to end support as well as direct management of resources (5-8).

Responsibilities :

Own; Provide L1 / L2 support for mission-critical applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Lead team of production support engineers with a focus on process improvement, automation, and driving down manual support effort

Work closely with the development, QA and business support teams, and the business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.

Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.

Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions.

Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.

This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code.

Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.

When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.

Follow through to ensure each problem is resolved according to SLA. Effectively communicate issues and status updates with business support, regional colleagues, and development

Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.

Qualifications :

5-8 years experience in an Application Support role.

Experience with loans applications or Finastra LoanIQ is a plus

Experience installing, configuring or supporting business applications. Experience with some relevant technologies ie Python, Shell, Linux, SQL, ECS are good to have along with willingness / ability to learn.

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Demonstrated analytical skills

Issue tracking and reporting using tools

Knowledge / experience of problem Management Tools.

Good all-round technical skills

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholder

Education :

  • Bachelor’s / University degree, Master’s degree preferred
  • Job Family Group : Technology

    Job Family : Applications Support

    Time Type : Full time

    Full time

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