Job Summary :
End User Platform Desktop Functionality Analyst for a world leading Pharmaceutical company which operates in
over 100 countries and is head quartered in the United Kingdom. The candidate is expected to be able to perform
desktop functionality activities globally across the whole estate.
ROLE AND RESPONSIBILITIES
Accountable for ensuring that delivery is within and better than prescribed SLA levels and establishing
processes for continuous service improvement.
Should be able to envisage opportunities for business value addition and get it implemented by the
Responsible for liaising with business users and ensuring that their issues / concerns are promptly
addressed by the team.