HSBC Technology and Services + Region
Customer Segment & (Country / Department)
HSBC Technology and Services (HTS)
Role Purpose (overall high level summary of the role)
Global Change Delivery Project managers plan, mobilise and direct projects of medium to high complexity and scale from definition to closure.
They are typically responsible for the end to end delivery of a single project or workstream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits.
Projects can be standalone or form part of a programme. They are responsible for deploying the GCD Project Management framework and other GCD Business Transformation Frameworks (BTF) within their project.
They work closely with Programme Managers, Senior Project Managers and Global Portfolio
Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.
Principal Accountabilities :
Key activities and decision making areas
Typical Targets and Measures
Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business
Transformation Frameworks..Identifies and intervenes where there is slippage and variance from plan.
Proactively monitors project execution to effectively identify risks / issues / dependencies as they arise throughout the project lifecycle.
Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues.
Escalates when needed to the Programme Manager (remaining calm, knowing when to escalate, escalates with possible solutions).
Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project
Obtains buy-in from the project sponsor, Steering Committee and otherbusiness partner stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes
Analyses management reports, and derives insights from it to drivethe right business decisions
Sets the pace and operating rhythm, driving a culture of
Deliver projects and achieve stated revenue and costs benefits
of target delivered against plan
Deliver projects on time and within budget
of projects completed within baseline schedule
of projects completed within baseline budget
Delight our partners through delivery of exceptional service
Improvement in Business Partner Score
achievement and ensures pace by identifying and removing barriers to project success.
Promotes pace and energy within the team and leads by example
Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realisation
Manages project closure and handover to the business
Produce a well-defined project plan, identifying the key milestones and assigning responsibilities / resources
Develops the plan in line with GCD Project Management Framrwork.
Communicates the plan to stakeholders
Develops and / or reviews estimates and estimating assumptions for the project’s schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience
Mobilises the project team and allocates tasks and roles
Provides timely reports on project status, risks and issues, evaluating project performance based on management information
Manages and reports on the project budget, acting on any variance
Manages and reports project risks, issues and dependencies
Drives a culture of achievement and ensure pace by identifying and removing barriers to project success
Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
Ensures project team follow quality assurance processes, Global Change Delivery frameworks and methodologies to ensure the common high performance approach across Global Change Delivery
Ensures governance processes and decisions are applied consistently, including :
Engaging the project sponsor and stakeholders effectively
Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports.
Using the committee as the first point of escalation.
Seeks project quality assurance, acting on
Manage project costs to target
Budget variance from business case
Effectively manage operational risks and internal controls
Number of outstanding risks not mitigated to plan
Effectively manage project schedule
Schedule variance :
Days at completion v latest baseline
Manage project against Global Change
Delivery Project Management
Number of outstanding actions from tollgate and QA reviews
Use Management Services team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance.
Ensuing accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
Plans and executes regular tollgates in line with BTF
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
Management and control of projects to meet exacting timescales necessary in a competitive market place
Defining the approach and dealing with complex requirements and unique projects often one off initiatives
Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case
Management of stakeholders
Working with multiple delivery and business partner teams
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
The vision statement for Change Delivery is To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitiveadvantage for
Project Managers manage change through projects which are established to deliver a specific outcome, on time and on budget.
The projects will typically have a clearly defined output, fixed start and end date with a well-defined development / delivery path.
Projects may be stand alone or part of a Programme.
Project Managers are required to take decisions and lead change initiatives and on occasions manage stakeholder and senior management relationships.
Project governance must be established, including clear sponsorship, tollgates and steering committee. The jobholder will not be subject to close supervision, and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks.
He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.
The role holder will operate within the usual authority limits for a Project Manager
Knowledge & Experience / Qualifications ( For not the role holder.Minimum requirements of the role.)
Excellent understanding of the project lifecycle
Excellent understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
Understanding of the purpose, value, culture and fundamentals of Global Change Delivery
Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Project management skills and experience
People manager and broad experience in managing teams of different work streams
Examples of the delivery of on time and on budget projects that achieve business case stated outcomes a driver with bias towards delivery at pace and controlling project outcomes
In depth experience of working in a banking environment and change projects
Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation
Implementation, change management and benefits realisation
Planning and Plan Management
Risk and Issues Management
Lead Self and Others
Business Case and Benefits Realisation
Change and Implementation Management
Financial and Budget Management
Tracking, Reporting and Governance
Resource and Team Management
Delivery at Pace
Qualifications and Accreditations
PMP certification or training
Prince2 - Optional
Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) -