Client Success & Project Manager
Phonon.In
Gurugram
3d ago
source : Shine

An amazing mix of business and project delivery mindset. You support the sales process by maintaining a great client relationship, up and cross selling within named accounts and delivering projects sold.

Key Result Areas

  • Ensuring project delivery to a baseline plan; identifying and managing project risks for successful deliveries.
  • Ensure hands on knowledge of our platform and associated cloud skills using AI / ML services of cloud providers like AWS and Google Cloud in order to understand and address client needs.
  • Managing client relationship for a positive NPS, timely invoicing and collections in order to meet organisational goals of business growth, profitability and fund flow.
  • Candidate Profile

  • Technical experience and expertise in APIs, integrations, web services, and cloud integrations.
  • Project Management experience, preferably a PMP / PRINCE2 certification or an MBA with project management experience.
  • Excellent communication skills and ability to develop MIS and business analytical for effective client engagement through delivered business value discussions.
  • Experience in Cloud integrations, telecom VAS, cloud telephony, NLP, call center automation projects will be a plus.
  • Passion to sell and a vision of how automation can help in customer service and digital / online - offline sales processes.
  • Education

    UG Engineering E&C, CS or IT, BCA, B.Sc Math, Physics or Statistics, BA Any discipline, Economics preferred. + MBA is a must.

    5 - 7 years

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