Senior Business Analyst
12d ago

Prioritize Incoming Bug & Enhancement Requests : Work side-by-side with departmentleads to understand needs& requirements and translate them to contractors and IT developers to implement.

Create JIRA tickets from Freshservice tickets for development teams to log time and work against.

  • Gather Requirements for Prioritized Bug & Enhancement Requests : As requests come via helpdesk tickets and 1 : 1 meeting requests, identifies end to end needs and impacts to existing systems and processes to enable work by development team(s)
  • Implement System Changes : As needs arise (data requests, BI reports, new fields, page layout changes, etc), complete them real-
  • time to enable business agility.Responsible for keeping all fields & page layouts consistent & relevant (and getting rid of fields no longer used

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