Customer Support Coordinatior
Honeywell
One-HON-UTC-GF ,Sushant Lok Phase I, Sector 43,, Gurugram, Gurgaon, HARYANA, 122022, India
5d ago

Join a team recognized for leadership, innovation and diversity

Join Honeywell's One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way.

You will provide contemporary services and provide compliant level one hardware and software support in a fast paced environment.

You will be the first point of contact, recognize, prioritize and resolve IT issues related to operating systems, passwords, internal applications, networks, internal infrastructure and more, to ensure the highest levels of customer satisfaction

Key Responsibilities

  • Level one IT support and maintenance
  • Log and track customer issues
  • Diagnose and analyze issues
  • Troubleshoot hardware / software faults
  • Escalate issues to tier two as needed
  • Configure systems and applications
  • Install and upgrade software
  • Set up systems and passwords
  • Test fixes, post-resolution follow-up
  • Update self-help documents
  • YOU MUST HAVE

  • High school diploma / Associate’s degree in a computer-related discipline
  • WE VALUE

  • Experience with SharePoint and Microsoft Suite
  • Client service experience, Bachelor's degree is a plus
  • Understand networking concepts; servers; LANs / WAN
  • Experience using help desk call logging system
  • Excellent customer focus
  • Proactively and clearly communicates important and comprehensive information
  • Ability to use desktop computer hardware and softwareto assess, diagnose, and correct problems
  • Programming knowledge is a plus
  • Finds balance between making decisions independently and seeking approval
  • Clearly defines complex issues
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