Quality Analyst (call Center)
AgroStar
Pune
3d ago

Description Monitoring calls of CSRs to make sure that call center employees are in compliance with the quality standards Capturing Customers voice plugging off process gaps also close looping the same Process audits for to maintain the basic hygiene on floor Provide training Coaching Feedback assistance to call center representatives to make sure that they understand new product process in a better manner Attend call calibrations and taking briefing dipstick to check awareness whether CSRs are updated about new product launch various changes going in process Provides and implements workable solutions

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