Microsoft’s Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments.
This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support.
The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
The customer base ranges from small developer to large, sophisticated enterprise customers. Candidates should be comfortable handling complex escalated technical scenarios and solutions with varying customer skill levels leading to a deep understanding of the issue, root cause and resolution options.
Supporting customers on phone and written correspondence regarding escalated technical questions and issues related to Microsoft SQL BI technologies like PowerBI, SSRS, SSAS.
Handle complex customer issues through collaboration, advanced problem solving and providing a great customer experience.
Solve complex customer issues and recognize situations appropriate for the product group and Sustained Engineering engagements in a timely manner.
Analyze problems and develop solutions to meet customer needs; may involve writing code.
Actively share knowledge with other engineers and develop efficient customer solutions.
File quality bugs and create reproduced environments for bugs.
Gain Subject Matter Expertise (SME) at global level in most if not all technical areas that have relevance to the key technologies supported, and keeps his / her certification upto date
Works proactively on new technology / product readiness and participates in Beta Testing / Readiness activities / Piloting new processes if the opportunity comes up within the business
Pro-actively work towards self-development and sharing knowledge.
Deliver technical triages and trainings to share and enhance the technical strength of team.
Ensuring compliance with schedules; processes and MS policies and values.
Qualification, Technical skills and Experience :
Bachelor’s Degree in CS, or equivalent in work experience.
Minimum of 3 years of relevant experience working on one of the MS BI technologies - PowerBI / SSRS / SSAS.
Hands-on experience in reading and interpreting source code to resolve customer issues.
Excellent communication, collaboration and customer management skills
Logical, analytical and critical thinking.
Excellent understanding of Windows Operating System concepts and Data structure
Good understanding of .Net concept and how it works.
Two or more years of experience in working with SQL Server and drivers / providers
Experience with one or more of the following languages or technologies : VB, ASP, COM, Web Services, VB.Net, C#.Net, C / C++, ADO.
Net, ASP.Net, Visual Studio / Visual Studio.Net
Additional Skills : Plus
Experience with IIS and Web Services and other interoperability knowledge
Knowledge and experience with ASP.Net
Knowledge and experience with JDBC
Knowledge of XML specifications (XML, XSD, XSLT, XQuery, etc.)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.