Deputy Manager- WFM
Imperial Training and Consultants
1d ago
source : Shine

Job Description :

Plan resource ensuring reliability / quality of underlying data

Forecasting the shifts & timing

Manage staff schedule to furnish task on daily basis

Measure & incorporate Shrinkage's

Report of data real time based

Planning manpower alignment

Skills Required :

Should have Workforce Management experience from BPO industry.

Should be working either as Assistant Manager or Deputy Manager in BPO WFM department

Candidate should have knowledge / hands on experience in generating - Forecasting, Capacity Planning, Scheduling and Reporting.

Should have good Knowledge of MS-Office Excel, Word & PowerPoint.

Should have In-depth understanding of the various call center metrics and their impact on each other.

Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.

Should have bachelors or higher education degree.

Salary 2 Lac To 5 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 5 - 8 Years Qualification Higher Secondary,

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