Senior Product Manager, Customer Resolution
ANZ GRINDLAYS BANK
New Zealand, INDIA
3d ago
source : TimesJobs

Join ANZ and manage our Customer Resolution projects in this part time fixed term opportunity Prioritise initiative development to achieve customer outcomes in optimal time Drive strategic direction of decisions within Customer Resolution About the role As Senior Product Mgr, Customer Resolution, you will have the opportunity to Provide strategic direction and decision making on the day-to-day management of the Customer Resolution events as required Manage Customer Resolution understanding across products and execute key project initiatives Investigate and understand business reasons behind product decisions, as well as cost-benefit analysis of various remediation solutions, to make pragmatic decisions that speed up customer resolution without negative impact to customers Establish and maintain key internal relationships across end to end value chain and pan bank Contribute to the leadership of Customer resolution Be a knowledgeable and collaborative business partner Demonstrate the ANZ values and contribute to a customer-centric culture, fostering collaboration across teams and business units Location Auckland preferred Role Type 12 month fixed term, part time (30 hours per week) About you To be successful in this role you will bring the following Demonstrated ability to solve complex problems and improve processes end to end for a better customer experience (internal and external) in conjunction with stakeholders Knowledgeable across banking products offered in the NZ market Motivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines Goal oriented with a strong service ethic balanced with commercial acumen Strong focus on best practice and improvement Excellent verbal and written communication skills Some of our other benefits include Various leave options, including family Leave, parental Leave (26 weeks fully paid), Lifestyle Leave Staff Banking and Insurance benefits Dedicated online learning & development portal to develop your skills and career Southern Cross Health Insurance

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