Provide Remote Technical Support (RTS) for the Nuage SDN solutions and associated network elements.
Interface, develop and maintain strong relationships with external and internal remotely to troubleshoot / answer questions.
This will involve accessing the remote sites, reviewing log files, coordinating the duplicating or testing of the issue, gathering traces, logs, files, translations, etc.
for critical support, and so on. There will be occasions when this work will need to be performed during the customer site's maintenance window during their maintenance window time zone.
Assist with debugging complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
Interface, develop and maintain strong relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units.
Ensure external and internal customer trouble tickets tracked are continuously updated and maintained per the Nokia processes.
Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability
Bachelor's degree / Software / Electrical Engineering, Information Technology, Computer Science, or equivalent experience.
Experience with Software Defined Networking (SDN) engineering, concepts and service models
Data Centre experience including HP Servers, Citrix, Network protocols and IETF Standards
Knowledge with Cloud Management Systems (CMS) such as VMware vCloud, OpenStack, CloudStack
Good understanding Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing / Switching protocols and XMPP
Proficient with Linux operating systems CentOS - RHEL
Knowledge of IP / MPLS, routing and switching techniques.
Ability to write scripts at a Unix / Linux level (bash, python)
Strong hands-on experience in troubleshooting software or network problems
Has a can do attitude to persist in face of complex work to produce positive results
Excellent English verbal and written communication skills.
Must have outstanding time management skills, be able to handle multiple issues at the same time, and be able to prioritize those issues, so that we meet customer expectations.
Strong Interpersonal and organizational skills
Ability to articulate technical issues and solutions to internal and external customers.
Self-motivated with proven record as a self-starter.
Very Adaptable with ability to learn new technologies, products, processes, quickly and without formal training.
Nuage Networks Virtualized Services Platform (VSP) lays the foundation for an open and dynamically controlled datacenter network fabric to accelerate application programmability, facilitate unconstrained mobility, and maximize compute efficiency for cloud service providers, webscale operators & leading tech enterprises across the globe.
Nuage Networks Virtualized Network Service (VNS) solution aligns the network service to the needs of the enterprise and provides the flexibility to deliver an unconstrained network experience that matches the dynamic cloud environment.
The IPD Customer Support Team is seeking highly motivated individuals to join our team to support Alcatel's next generation IP Management solution.
The 5620 Service Aware Manager provides a complete solution to manage Alcatel's 7710 / 7750 Service Routers and the 7450 ESS.
The team is responsible for supporting our 5620 Service Aware Manager . The 5620 Service Aware Manager provides a complete solution to manage Alcatel's 7710 / 7750 Service Routers and the 7450 ESS.