Sr. Associate - Projects
Cognizant
Chennai, Tamil Nadu, India
1d ago

Qualification : B Sc, BE, MCA

Responsibility :

Stakeholder Management :

  • Communication with Business users related to resolving queries, obtain clarifications and providing updates.
  • Setup Business bridge calls to update status of Critical incidents / Outages.
  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
  • Service Management :

  • Responsible for the project tasks assigned.
  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.
  • Service Tracking :

  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
  • Conduct peer reviews and ensure quality of deliverables.
  • Service Execution :

  • Comply to defined process during task execution (including problem management, KEDB management etc).
  • Knowledge Management :

  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.
  • People Management :

  • Manage and mentor the mentees (team).
  • Provide inputs for development of learning plan for the team.
  • Act as a buddy for new hires.
  • Shares recommendation towards Performance management and recognition of team members.
  • Contribution to Org Initiatives :

  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work, including CSI themes.
  • Collate data and provide inputs for reporting requirements.
  • Business Development and Customer Relationship Management :

  • Participate in customer meetings and provide project updates.
  • Account Operations :

  • Perform task estimation.
  • guide the service analyst on estimation.
  • Coordinate shift operations and logistics.
  • Audit :

  • Participate in audits as necessary.
  • RPGLE
  • AS / 400 RPG
  • CL / 400
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