Meet all contractual metrics such as SLAs, Project work, Reporting etc.
Provide End user and Infrastructure Management Proficiency leadership and Manage Daily work, issues and resolutions, Act as a point of escalation and resolution
Drive best in service delivery practices such as RCA and corrective actions, continuous improvement and project / operations efficiency
Excellent people management ability including Talent Management, Career planning, Retention, Skill building etc. working along with support teams
Implementation of efficient processes, quality initiatives, adoptions of the best methods and achieve continuous improvements in proficiency.
OBIEE,OBIA and ODI application to upgrade
Golden Gate operations
SSO, OAM Integrations, EBS Integrations, DMZ setups
Clones using Delphix tool for project instances
ERP R12.2.4 Project related
Webcenter / Imaging / Capture / WFR
Oracle Critical Patch Update
Encrypt / Mask sensitive data in lower environment using oracle wallet
AOIC (Oracle Autonomous Integration Cloud) Web services Integrations
More4Apps enhancements and upgrades
Patches for any bug fix / enhancements analysis and application
For all activities we have to do the documentation and handover to Production support team
Purging Activities to reclaim space
Qualifications we seek in you!
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude