Process Developer - Insurance
Genpact
Gurgaon, India
10h ago

Responsibilities

  • Transaction processing according to standard work & SOP
  • Prioritize transactions according to detailed guidelines to meet SLA
  • Plans and prioritizes tasks and work responsibilities to achieve objectives!
  • Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
  • Assist with / perform other team tasks as the need arises.
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Work well with Onshore / Offshore and customer in an encouraging and professional manner via email and on calls
  • Handle own work in process and support team efforts to ensure that individual, team goals are met.
  • Maintain key records like working files, email for reference and audit purpose
  • Ability to handle basic day to day requirements of excel
  • Qualifications :

  • Graduation in any stream except B.Tech and Technical Graduation & Law
  • Essential skills :

  • Relevant Insurance experience preference to Customer Service background
  • Good English Communication (Both written & verbal)
  • Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
  • Displays energy and enthusiasm in approaching the job
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Ready to work on stretched working hours
  • Ability to independently work well with internal and external customers
  • Customer service focus
  • Basic Computer knowledge along with typing speed of 40 words / minute
  • Insurance knowledge
  • Tx Score >
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