Support Engineer
Hyderabad, India
1d ago

Job Details

Role and Responsibilities : Assist 3rd-party developers to troubleshoot their integration with APIs and implementation of other Salesforce.

com Products To work with the Front-End Web Developers and Database Administrators and deliver excellent customer experience This involves debugging, troubleshooting and owning responsibility to see that the issue is fully resolved Provide feature explanation and coding best practices Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community Required Skills / Experience : BTech / MTech / MCA preferred with a strong academic record At least 2 years of experience in software development Strong programming skills in C / C++, Java / J2EE or .

NET Excellent understanding of Computer Science fundamentals as demonstrated through a superior academic record Experience in developing either user interface or system-level software Understanding of Internet technologies : Firewalls, web servers, web proxy servers, etc.

Understanding of database concepts, Data management (Oracle / RDBMS / SQL) Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery) Excellent written and verbal communication skills Technical Support experience preferred Ability to communicate technical concepts clearly and effectively Analysis, troubleshooting, and problem solving expertise Ability to effectively prioritize and escalate customer issues Ability to quickly and effectively understand and translate product and business requirements into technical solutions whilst adhering to the agreed specification To timely update the tasks per the severity levels Effective communication and interpersonal skills to be able to establish rapport with people at all levels The ability to work in teams as well as independent Take a proactive approach to work without close supervision Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills Positive attitude

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