Job Description (Posting).
Provide Day to day operations support as Level 2 to end users.
Deployment of Laptops (Windows 7, 10 OS) to the end users.
Provide Pre and Post Migration support for Laptop deployment
Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.
Provide onsite hands and feet support for Server and Network related issues.
Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.
years of experience on Field Services and having supported Widows / End user device migrations involving hardware, software, and networks.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following :
oWindows Operating system (Windows 7, 10)
Data Migration :
Migrate data from existing device to new device
Migrate data from Server and One Drive to the local machine.
Able to configure VPN at the client PC.
Able to troubleshoot VPN related issues
Outlook 2016 (O365) :
Able to configure Outlook on new machines
Able to troubleshoot all client issues including calendar.
Skype for Business :
Able to configure, train (end users) and troubleshoot issues.
Able to fix application related issues which resulted due to issues on local machines (eg : Browser, Java, Cache etc. )
Able to install and configure application based upon SOPs provided.
MS Office Suite :
Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.
Internet browsers (e.g. Explorer, Chrome, Firefox)
Able to Configure Printers
Mobile Device Support :
Able to configure email and other approved applications like iTunes on mobile device like iPhone, iPad, Android.
Other Common Desktop Applications :
Able to troubleshoot and fix other common desktop applications Google Chrome, Firefox, Adobe etc.
Able to install windows 10 image using USB media or Source Image Server like MDT / SCCM
Able to Install or removes hardware / software using supplied installation instructions and tools.
Capable of conducting tests of the hardware / software affected using supplier test procedures and diagnostic tools. Corrects malfunctions.
Documents results in accordance with agreed procedures.
Manage the repair of desktop equipment through the effective management of third party suppliers.
Able to troubleshoot client relates issue, like SCCM agents not communicating with the server, co-ordinate with SCCM team to push the necessary software to the end user systems.
Install or removes hardware / software using supplied installation instructions and tools for the applications / software that failed to install through SCCM
Able to guide end users to access SharePoint, troubleshoot and co-ordinate with SharePoint support team to resolve end user access related issues.
One Drive :
Have knowledge on usage of One Drive and able to assist user in uploading an
BPS-Unified Service Desk-Remote Desktop Support