HCLI/HCLI/2019/1156992
HCL Technologies Limited
, 0-2.5 Years
3d ago

Job Description (Posting).

  • Provide Day to day operations support as Level 2 to end users.
  • Deployment of Laptops (Windows 7, 10 OS) to the end users.
  • Provide Pre and Post Migration support for Laptop deployment
  • Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.
  • Provide onsite hands and feet support for Server and Network related issues.
  • Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.
  • years of experience on Field Services and having supported Widows / End user device migrations involving hardware, software, and networks.
  • Disciplined, systematic problem-solving skills required.
  • Hands-on work experience with the following :
  • oWindows Operating system (Windows 7, 10)

    Data Migration :

  • Migrate data from existing device to new device
  • Migrate data from Server and One Drive to the local machine.
  • VPN :

  • Able to configure VPN at the client PC.
  • Able to troubleshoot VPN related issues
  • Outlook 2016 (O365) :

  • Able to configure Outlook on new machines
  • Able to troubleshoot all client issues including calendar.
  • Skype for Business :

  • Able to configure, train (end users) and troubleshoot issues.
  • Applications :

  • Able to fix application related issues which resulted due to issues on local machines (eg : Browser, Java, Cache etc. )
  • Able to install and configure application based upon SOPs provided.
  • MS Office Suite :

  • Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Printers :

  • Able to Configure Printers
  • Mobile Device Support :

  • Able to configure email and other approved applications like iTunes on mobile device like iPhone, iPad, Android.
  • Other Common Desktop Applications :

  • Able to troubleshoot and fix other common desktop applications Google Chrome, Firefox, Adobe etc.
  • Imaging :

  • Able to install windows 10 image using USB media or Source Image Server like MDT / SCCM
  • Able to Install or removes hardware / software using supplied installation instructions and tools.
  • Capable of conducting tests of the hardware / software affected using supplier test procedures and diagnostic tools. Corrects malfunctions.
  • Documents results in accordance with agreed procedures.

  • Manage the repair of desktop equipment through the effective management of third party suppliers.
  • SCCM :

  • Able to troubleshoot client relates issue, like SCCM agents not communicating with the server, co-ordinate with SCCM team to push the necessary software to the end user systems.
  • Install or removes hardware / software using supplied installation instructions and tools for the applications / software that failed to install through SCCM
  • SharePoint :

  • Able to guide end users to access SharePoint, troubleshoot and co-ordinate with SharePoint support team to resolve end user access related issues.
  • One Drive :

  • Have knowledge on usage of One Drive and able to assist user in uploading an
  • Skill (Primary)

    BPS-Unified Service Desk-Remote Desktop Support

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form