Cloud Server Engineer
NICE
Pune, India
4d ago
  • Demonstrated ability to install and deploy Red Hat Linux, Debian, and other UNIX version servers and supported application software needed to support server capacity, performance, or product functionality requirements.
  • Demonstrated ability to install and deploy Microsoft Windows servers and supported application software needed to support server capacity, performance, or product functionality requirements.
  • Experience implementing and supporting a production multi-tenant architecture
  • Experience providing 24x7 support to production Software as a Service infrastructure, including understanding of on-call responsibilities and procedures.
  • 4+ years of experience installing, managing, and supporting Red Hat Linux and Windows OS software and servers.
  • Experience installing, managing, and supporting production Java-based applications, Apache web servers, and Tomcat application software running on Linux or Windows.
  • Demonstrated ability to prepare, review, test, and execute scripts to perform Linux and Windows server administrative tasks as assigned.
  • Ability to act as part of NICE Global Hosting Operations team, continuously sharing information and assisting on tasks with other team members.
  • Ability to provide excellent and ongoing support to other NICE business teams as needed to solve customer and product issues in a timely manner.
  • Demonstrated ability to deal directly with external customers in a friendly, supportive manner to troubleshoot and solve complex technical issues regarding NICE hosted performance, security, availability, and reliability.
  • Four-year degree in Computer Science, Engineering or other technical discipline, or equivalent experience.
  • Desired Skills

  • 5 + years experience providing 24x7 support to production enterprise infrastructures, including understanding of on-call responsibilities and procedures.
  • Experience maintaining and operating 24x7 Cloud / Software as a Service infrastructure delivering web-based applications.
  • Proven experience with the design and testing of production Linux and Windows server hardware and software infrastructure, including NIS, mail, monitoring, DNS, web servers, and other support systems.
  • Work Environment

  • Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
  • Abililty to work in typical office environment, using standard office computer equipment.
  • Ability to work in data center environment, standing for extended periods of time while performing maintenance duties on computer equipment.
  • Position may be required to work at a computer terminal and desk for long periods of time on projects.
  • Ability to lift, move, and install computer equipment weighing up to 30 lbs.
  • Will be required to travel between main offices, co-location facilities, and other NICE worldwide locations.
  • Ability to work late evenings and weekends as required, often as part of regular on-call rotation schedule.
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