Deputy Manager - Business Operations
SLK
Bangalore, KA, IN,
4d ago

Date : May 11, 2022 Location :

Bangalore, KA, IN, 562110

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  • BASIC INFORMATION ON THE POSITION

    Position Name : Deputy Manager - Business Operations

    Mandatory / Required Skills & Location

    Location :

    Mandatory / Required Skills :

    PURPOSE OF THE ROLE

    Responsible and accountable for the performance of the Enablement Operations team within the Business Operations group to focus on streamlining and enhancing processes and ensuring systemic compliance to defined guidelines

    KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Process Improvements
  • Intitiating process improvements to address areas of current pain
  • Systemic Compliance
  • Ensuring that systemic validations are implemented and issues closed by required stakeholders resulting in correctness of information in systems
  • Governance of existing processes
  • Governance of processes defined (against SLA / timelines) to ensure that the end objective is met
  • Performance enhancements and monitoring across support functions
  • Working with functions to review and redefine SLAs. Monitoring the SLAs defined
  • Reporting
  • Reporting of metrics and dashboards, defined
  • Customer Satisfaction
  • Establish measure for Customer Satisfaction
  • Elicit customer satisfaction
  • Customer Support
  • Ensure timely & adequate support to CBUs in related areas of compliance and streamlining of processes
  • People Management
  • On-time goal setting and performance development
  • Ensure diversity mix
  • Employee satisfaction
  • Rotation
  • Employee Engagement
  • Capability Development
  • Preparation and execution of deveopment plan
  • Orientation to culture development programme
  • EDUCATION QUALIFICATION

  • Bachelors degree in any stream
  • MINIMUM EXPERIENCE REQUIRED

  • 7+years
  • 4+ years of relevant experience
  • DOMAIN / FUNCTIONAL SKILLS

  • Analytical capability
  • Experience with Oracle EBS / ERP tools
  • Proficiency in MS Excel for reporting
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