Date : May 11, 2022 Location :
Bangalore, KA, IN, 562110
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BASIC INFORMATION ON THE POSITION
Position Name : Deputy Manager - Business Operations
Mandatory / Required Skills & Location
Location :
Mandatory / Required Skills :
PURPOSE OF THE ROLE
Responsible and accountable for the performance of the Enablement Operations team within the Business Operations group to focus on streamlining and enhancing processes and ensuring systemic compliance to defined guidelines
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Process Improvements
Intitiating process improvements to address areas of current pain
Systemic Compliance
Ensuring that systemic validations are implemented and issues closed by required stakeholders resulting in correctness of information in systems
Governance of existing processes
Governance of processes defined (against SLA / timelines) to ensure that the end objective is met
Performance enhancements and monitoring across support functions
Working with functions to review and redefine SLAs. Monitoring the SLAs defined
Reporting
Reporting of metrics and dashboards, defined
Customer Satisfaction
Establish measure for Customer Satisfaction
Elicit customer satisfaction
Customer Support
Ensure timely & adequate support to CBUs in related areas of compliance and streamlining of processes
People Management
On-time goal setting and performance development
Ensure diversity mix
Employee satisfaction
Rotation
Employee Engagement
Capability Development
Preparation and execution of deveopment plan
Orientation to culture development programme
EDUCATION QUALIFICATION
Bachelors degree in any stream
MINIMUM EXPERIENCE REQUIRED
7+years
4+ years of relevant experience
DOMAIN / FUNCTIONAL SKILLS
Analytical capability
Experience with Oracle EBS / ERP tools
Proficiency in MS Excel for reporting 
