About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Key Responsibilities : A : Accountable - to Provide L2 / L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B : Monitor Auto Alerts in MAP / Ping Plotter / monitoring tools etc and alert the teams accordingly and notify the group, daily checklist C : Accountable to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D : Leading Escalation on any burning issues coming to project DL based on users concerns and key words / reminders / age of tickets
Technical Experience : A : Strong understanding of Detailed telephony Infra, VoIP signaling standards and telecommunications protocols B : Preferable some Hands-on experience on Telephony or Industry standard PBXs, CUCMC : Must know IPT, Call Center Technologies hands on experience - CUCM, UCCX, UCCE , Unity Voice Mail , Extension Mobility , SRST , CTI, CRM IVR Integration, Call routing , CVP, VXML, Cube, Dial peers , , Translation profile, QoS, V-Gateways, Network Basics, Expressway, Recordings ,Wallboard
Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
Educational Qualification : 15 years of full time education
15 years of full time education
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