NOC Engineer
CaaStle
New Delhi
3h ago

Here at CaaStle, we pioneered the clothing rental model and are now powering it for apparel retailers and fashion brands.

We complement traditional ownership business models with rental subscription services and help companies meet the demands of consumers looking for greater flexibility in the way they experience fashion.

Fueled by data and the desire to connect the dots differently, our platform is driven by our highly skilled and collaborative teams.

From proprietary technology to marketing and infrastructure services, we make it easy for growth-oriented companies to expand their reach in the retail market with our fully-managed, end-to-end solutions.

With a robust product pipeline and prospective partnerships, some of our current US and UK clients include : Banana Republic, Bored Teachers, Destination Maternity, Express, Eloquii, Gwynnie Bee, Haverdash, L.

K. Bennett, Moss Bros., Rebecca Minkoff, Rebecca Taylor, Scotch and Soda, Stylist LA, and Vince.

As we grow, CaaStle looks to welcome new team members who are excited to work in a dynamic and high-growth environment that celebrates innovation and analytical thinking.

Our workplace consists of an inspiring community of people from unique and diverse backgrounds, and our culture is built upon a foundation of respect and camaraderie.

Join us in changing the face of fashion.

About the role :

CaaStle’s Network Operations Center (NOC) team is responsible for proactively monitoring a complex production system deployed over cloud infrastructure via various channels like Email and IM notifications, System Performance Dashboards etc.

It handles Level 1 troubleshooting for many areas including : Cloud Infrastructure, Databases, Security, VPC and Network.

As a part of the NOC team, the NOC Engineer will be responsible for providing Production System Monitoring, Level 1 Troubleshooting and Technical Support of CaaStle Systems.

The NOC Engineer is expected to drive resolution of monitoring alerts impacting Cloud Infrastructure and facilitate problem resolution for complex cloud infrastructure issues by escalating critical issues to Product Engineering group as per escalation matrix.

The NOC Engineer will work closely with various technical stakeholders distributed across offices in USA (Mountain View CA, New York NY, Columbus OH, Phoenix AZ) and India (New Delhi DL, Bangalore KA).

What you'll do :

  • Monitor AWS Cloud Production System for Instances, Databases and Microservices; and Cloudera Cloud Hadoop Infrastructure for Health Checks.
  • Manage L1 help-desk for technology tools related to 24x7 Web Based Retail System and Tableau Reporting Tool.
  • Manage L1 help-desk for technology tools requiring production access for various groups like Customer Service and Operations.
  • Be involved with all production pushes and document monitoring instructions.
  • Diagnose, investigate and resolve problems related to requests and queries from business users within the predetermined time frame of the SLA.
  • Ability to analyse problems independently and identify the root cause of issues including the identification and documentation of defects using problem determination skills.
  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.
  • Improve documentation of support policies and procedures.
  • Escalate issues beyond the scope of resolution to Escalation Matrix.
  • We'd love for you to have :

  • Education
  • Bachelor’s Degree in Computer Science, Information Systems preferred.
  • E xperience
  • Minimum 2 years’ experience in monitoring and L1 support.
  • Process certification like ITIL is a plus.
  • Proficiency in applications like AWS, Cloudera, Bamboo, Confluence, JIRA, Linux or similar tools related to resource management, knowledge management, document management, workflow management etc.
  • Hands on exposure in developing Linux Shell Scripts for analysing production system logs and SQL queries for basic data metric collection.
  • Exposure of debugging production system issues.
  • Good analytical and organisational skills with the ability to multitask.
  • Excellent written, oral communication and interpersonal skills.
  • The ability to work independently with minimum supervision and as part of a team.
  • Ability to quickly learn new applications / tools.
  • Working knowledge of network commands and tools such as Traceroute, NSLookup, TCPdump and Wireshark.
  • Even if you don’t meet all of these qualifications above, we’d still love to hear from you. Tell us about your unique qualifications in your cover letter.

    CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability.

    This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.

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