This position, under the general direction of both the supervisor and director, provides support for our awardwinning K-
12 software systems. This position is responsible for creating, updating and delivering a wide spectrum of reports and processes relating to the Professional Services and Support organizations.
The reports and processes managed by in this position will be used for business decision making. The successful candidate will have the ability to create reports in multiple online systems, to follow and update process flows, to analyze and interpret data, and to provide timely delivery of reports to management which will be used for strategic business planning Duties and Responsibilities : Essential duties and responsibilities include the following.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Update, track, and deliver operational and financial reports on a recurring basis
Create and update Executive-level PowerPoints to be used in company-wide presentations
Manage Project Status list and follow-up with company leaders to ensure projects are on track
Create and maintain a repository of Project Templates to be standardized across teams
Provide online systems support to multiple groups within Professional Services and Support organizations
Liaise with finance, accounting, marketing and sales departments to complete projects and gather data
Compile data sets that will provide analysis of monthly and yearly info / trends against operational budget
Create and deliver reports which span support volume, agent performance, and other reports using Excel and various CRM systems
Consolidates information into actionable items, reports and presentations to make critical strategic decision
Identify, analyze, and interpret trends or patterns in complex data sets
Conduct data analysis; evaluate business processes; determine business needs; identify requirements; and develop data system analysis
Perform reporting, testing and maintenance of enterprise systems and identify alternative methods for better operation and use
Create and deliver ad-hoc analysis and all other duties as assigned
Skills & Requirements
Qualifications : To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill and / or ability required. Qualifications include :
1-3 years’ prior experience in a data analyst role
Proficient in Microsoft Office suite with emphasis on Excel
Must be able to manage multiple projects at the same time
Salesforce experience required
Prior CRM and ERP experience required
Strong attention to detail and time management
Strong problem solving and reasoning skills
Strong oral, written, and interpersonal skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience