Who You'll Work With The Mobility Escalation Team provides the highest level of technical support to internal Cisco teams.
We collaborate with developers to improve serviceability / manageability. We initiate projects to resolve recurrent problems.
We assist customers with new deployments. What You'll Do You will have the opportunity to work with the largest mobile operators in the world.
In this critical role as an escalation engineer you will : Collaborate with all BU personnel. Develop expertise in Service Provider Mobility technologies.
Solve interesting problems for important customers. Shape the future of Cisco's Mobility offerings. Drive team success. You will support via email, phone and Webex for ASR 5000, ASR 5500 and vPC product family.
You will work with customers to restore services and provide root cause analysis within the service level agreements and you will work closely with developers, Advanced Services (AS) and Account teams to provide premium customer support.
Who You Are Do you have an aptitude and appetite for learning new Mobility technologies? Are you a technical expert in Mobility with a passion for providing technical knowledge transfers to junior level engineers?
Do you want to be a part of the team that is defining the future of Mobility? If so, this is the role for you! Minimum Qualifications You have a BS in a technical field (CS / EE preferred) or equivalent plus 6-
8 years related experience You work independently and bring solid crisis management skills Ability to work on problems of diverse scope where analysis requires evaluation of identifiable factors Deep knowledge of telecommunication systems and network environments Ability to use lab tools to reproduce complex scenarios Desired Skills You've got a Masters degree (CS / EE preferred) with a technical focus Mobility 3G / 4G / LTE / VPC experience -
Working knowledge of OpenStack, Linux and work on Cisco Mobility applications like NSO, PCRF and ESC is preferred.
Consultative communication skills to provide recommendations and influence others
Why Cisco We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers. We Are Cisco.