Job Description - Platinum Technical Analyst 3-Support-14000L1H (18001H5Q)As a member of the Support organization, your focus is to organize and plan Engineered Systems upgrade, patching and support solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves planning, scheduling and performing Oracle Engineered Systems released patches including Oracle RDBMS, CRS and ASM as well as Oracle Enterprise Linux systems.
Working with a primary point of contact for customers, you are responsible for facilitating customer upgrades and patching within the customer requested timeframes.
As an Oracle Cloud Service engineer you will have a good general knowledge of Engineered Systems technology, focused on a wide range of Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels and consequent high customer satisfaction.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world.
LifeatOracle You will be expected to help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas.
Have excellent customer service experience, excellent written and oral communication skills, structured organization skills and good general knowledge of different information technology products / services / processes.
Preferred Qualifications : Bachelor's and Master's degree in Computer Science or EngineeringCandidate will be responsible for planning and organizing system & database patching and upgrade services to Engineered Systems customers.
Patching process documentation will be required. The candidate will be mainly responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer’s behalf.
This service is delivered via remote support and the candidate should be able to work in an independent environment while interacting with other team members remotely.
Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle The Patch Coordinator will use knowledge of systems and database management products and services to support the IT infrastructure.
This role requires the Patch Coordinator to understand Customer’s system and database architecture and operations, and to provide accurate and timely planning for system and database patching and upgrade tasks.
The goal is to achieve the highest possible customer satisfaction. Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed upon objectives.
The Patch Coordinator gives a high-touch support to C C customers to ensure a smooth service experience. This is accomplished by : A thorough knowledge of IT concepts, strategies and methodologies as well as practices is essential.
RESPONSIBILITIESCustomer service people, having 2+ years of experience.A Unique opportunity and long term career possibilities in different directions.
There is no formal dress code for this position; however, the candidate will be required to follow customer dress codes in the event that they will be asked to travel to the customer site.
TRAVELTravel may be required for training or as needed at the customer’s request. The candidate should have a valid drivers license and a passport for the ability to travel upon request.
OVERTIMEThe candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis.
The work hours would need to be flexible as you will have to adhere to each customer's scheduled timeframes.As a member of the Support organization, your focus is to deliver post-
sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-
sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-
Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.
May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)