Technical Writer
Sandvine Incorporated ULC
16d ago

In your role as a Senior Technical Writer you will provide writing, editing, and formatting services for assigned Sandvine products, regardless of the intended audience.

As an individual contributor, m you will write documents following style guides, documentation plans, and produce deliverables that contribute to successful project completion, with minimum supervision.

You will ensure that quality content is available to our target audiences while adhering to content best practices, corporate policies, and generally recognized knowledge management principles.

This role is critical to the success of our customers who install, configure, and use Sandvine’s products. The Job Work as part of cross-

functional teams to develop content for hardware and software releases Research, develop, and write content for web-based manuals, documentation, and supporting materials for software, hardware, technical procedures, product online-

help, and computer-related services. Gather and research technical information, including engineering and development information, for use in documentation activities.

Interview engineers, developers, and other technical personnel to become familiar with product technology and development methods.

Prepare written documents following standard guideline for technical publications and test that documentation against the appropriate product while coordinating testing results with developers and Engineers.

Mentor junior team members and provide guidance / support as needed. Act as the senior documentation representative at meetings and conferences.

Represent the interests and strategic plans of the Documentation Team. Drive innovation and content quality with stakeholders and customers.

Contribute to standards, conventions and processes as required. Coordinate the production of graphics to produce documentation.

Review, edit, and proofread materials written by others. Review and test software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions.

Log technical and usability issues into the corporate defect tracking system. Education and / or Experience Bachelor's degree (B.

A. / B.Sc.) from four-year college and 6 to 8 years of experience in technical documentation with in IT (Experience with computer networking or telecom software development is a definite asset.

  • Interpersonal Skills Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting;
  • keeps emotions under control; remains open to others' ideas and tries new things. Written Communication Writes clearly and informatively;
  • edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    The Company What can you expect from us

  • Casual & Collaborative work environment
  • Employee development - training programs, lunch and learns, and education reimbursement
  • Fun Work Environment that includes team events, sports leagues, on-site gaming + complementary drinks and snacks
  • International travel opportunities
  • Onsite service such as hair stylist, chiropractor, massage therapist, lunch delivery and financial advisors
  • Apply
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