KRAS- SE / SSE The sales team at Ninjacart is all about driving growth by solving customer problems and ensuring we deliver compelling value proposition.
On a typical day, sales team drives, Customer acquisitions, retention, growing basket size and growing Ninjacart platformResponsibilities and Duties-
Key Areas of Responsibility (KRAs)KEY RESULT AREASMEASUREMENT CRITERIA1. Increase the customer base in the particular locality Search prospective clients, Generate sales leads Create awareness and interest in ninjacart services Find ways to solve customer problems through ninjacart service convert customers into ninjacart platform Meet 20 new prospects everyday Actual No.
of customers onboarded on daily basis Vs target2. Onboarding of Customers Training customers on ninjacart sales process - Ordering, delivery, Returns and collections Do’ and Don’t of customers - what will get them blocked or rewarded Help customers install ninjacart mobile app and train them to use order app No of training issues reported to central team by customers Process Violations by customers3.
Retaining customer accounts Build a strong relationship with customers through trust and reliability - At no point, you should break customer trust Passion to solve customer problems and queries proactively Find ways to improve customer business genuinely - Customer walk-ins, sales, income or reduce cost Ensure daily orders from customers In case of drop in customer order frequency - do a root cause analysis, work with relevant internal stakeholders and get the customer back Customer should find value in each of your visit Growth in active customer base Weekly order per customer4.
Grow customer basket size Identify opportunity to improve number of SKUs per order Explore ways to increase tonnage per order Reduce returns SKU lines per order Tonnage per order Returns % 5.
Business acumen & key skills Strong knowledge on Ninjacart sales process, services and products Local Market and competition knowledge and clear articulation of ninjacart advantages Strong negotiation and influencing skills to create win-win Give continuous feedback to internal teams to improve our customer service levels Instance of Subject matter expertise Performance consistency Rewards and recognitionShivaji Nagar, BengaluruMarathahalli, BengaluruHSR Layout, BengaluruWhitefield, BengaluruJ P Nagar, BengaluruElectronic City, BengaluruKadugodi, BengaluruBegur, BengaluruHBR Layout, BengaluruMahadevapura, BengaluruBommanahalli, BengaluruRR Nagar, BengaluruEjipura, BengaluruMathikere, BengaluruKempegowdanagar, BengaluruSarjapur, BengaluruLingarajapuram, BengaluruNagarbhavi, BengaluruHoramavu, BengaluruHulimavu, BengaluruKalkere, BengaluruKodigehalli, BengaluruJakkur, BengaluruJakkuru, BengaluruKrishnarajapura, BengaluruHoramavu, Bengaluru