About the role
To qualify and perform change requests received from the design teams.
To launch troubleshooting actions and restore service when trouble tickets are opened.Provide information to customers facing teams on a regular basis until resolution.
To proceed daily operational check lists actions, administrate the customer platforms.
To improve on a regular basis technical instructions and procedures in order to raise the quality of service provided to customers and share them with the team.
To perform technical operations.
To participate in continuous service improvement.
Based on technical expertise, implement technical building blocks of the subscribed solutions (main components : system, database, application installation, back up, monitoring, ).
Strong System administration : Linux, Unix, Windows
Virtualisation : vmware
Applications : Php, Apache, tomcat
Database management : Oracle, MS sqlserver, Cassandra
Network / Security : TCP / IP, VPN, LoadBalancer, Reverse Proxy
Tools : shell scripting / powershell / perl / awk snmp monitoring
Services : back up, monitoring, reporting, capacity planning
Must be fluent in English
Ability to carefully plan and co-ordinate work according to a demanding time schedule
Excellent interpersonal and communication skills with the ability to operate in a multi-cultural and cross-functional organisation
Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.
Good time management, organizational and communication skills
Ability to work under pressure with ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Good commercial awareness.
Presentation / Report writing skills
Excellent problem solving skills are necessary.
Flexibility in terms of working hours, on call support activities.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.