Technical Trainer (L&D)
Symphony SummitAI
1d ago

About Symphony SummitAI

Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions.

Symphony SummitAI’s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering.

Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability, and control.

Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony SummitAI.

Website : http : / / /

Role Description :

  • End to end training delivery from Training Need Analysis to customer delight
  • Syncing with delivery and product team to understand the continual improvement of the product features and having the plan for self-upgrade of product knowledge
  • Provide training to audience including Customers, Partners & Employees
  • Product / Tool specific training on IT Service Management, Asset Management & Operations Management
  • Backup for US trainings (that would include training in US time zones), only in case of unavailability of the primary trainer for that location
  • Creating / Helping the content development team to create training content (ppt) for the target audience
  • Maintain Training Data & Relevant Reports in the Training Sharepoint Site & LMS
  • Experience :

  • Overall experience bracket preferred will be 6-8 years in technical training domain
  • Educational Qualification :

  • Any UG / PG
  • Industry certifications :

  • ITIL Foundation, ESM / ITSM tool administrator (preferred)
  • Skills required :

  • Primary Skills (Mandatory) Excellent english communication (both verbal and written) Mandatory experience of training delivery in ESM / ITSM domain The Trainer should be Well versed in handling Software Product demo / training.
  • Well versed in programming Technologies like Angular JS, Javascripting, MS SQL, MongoDB, Rest APIFull time industry experience required (not part time)Training content creation experienceProficiency with MS office suite (excel, ppt, word mandatory)Minimum ITIL Foundation certifiedExperience of hands-on training in ESM / ITSM toolsBasic knowledge of ITSM tools players & features

  • Secondary Skills (Good-to-have) Prior experience in a product organization Any experience of training delivery for multiple geos (India, US etc) will be added advantage
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