Job Description - Technical Analyst 4-Support (19000560)
An opportunity exists for an experienced engineer in our global EBS organization to help provide support on Core Mfg products for Oracle's eBusiness Suite
In-depth experience in using or developing Oracle Core Mfg products
Strong technical skills in PL / SQL,Forms, Java and Jsp.
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Proven track record of complex problem solving
Comfortable working under stress
Self motivated with good communication skills, excellent verbal and written skills in English a must!
Willing to work weekends occasionally
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.
A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues.
You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others.
Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
7 years experience with Core products or eight years experience with Applications products, BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with 3.
0 GPA OR (for Applications) proven professional / technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
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