Req ID : 50105
Job Family : Information Technology / Software Development
Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry -
from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region.
Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific.
We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness.
As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.
This senior role is part of the Professional Services & Consulting organization and is assigned to one or more airline customers on our eCommerce and loyalty products.
This role will be the primary point of contact responsible for defining and ensuring execution of product and service engagements.
This includes but is not limited to data collection and implementation support, solution performance evaluations, reporting and training.
Maintain strong business relationships and work collaboratively across the leadership team, ensuring alignment between business objectives and Delivery priorities.
Identify opportunities to wrap our eCommerce solutions with services to increase the business value provided to our customers.
Occasionally provide input into the sales and consulting processes, to enable the establishment of processes and policies and negotiation of favorable terms and agreements.
Manage Key Customer Relationships and Interactions
Work directly with customer Business teams, Project / Program Managers and IT team members to define the scope of the project and execute accordingly.
as well as identifying and eliminating barriers to success.
Meet frequently with customer and internal teams to review project health and remove barriers to success.
Lead cross-functional linked teams to address business or systems issues.
Provide Subject Matter Expertise
Act as a Subject Matter Expert as appropriate.
Participate and conduct demos, workshops, solution performance reviews, and help plan the execution and transition to support for newly implemented solutions.
Perform Project Management duties including but not limited to : Timelines, Status Reports, Managing Project Budget.
Provides functional / technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Views across multiple functional domains (within Sabre and between Sabre and its customer) on high profile and / or mission critical efforts and projects.
Expected Contribution :
In this role, successful candidates are expected to make the following contributions and / or achieve the following outcomes :
By working across the teams, have a positive impact on the definition and execution of Delivery Activities.
By working with minimal supervision, streamline the productivity of the overall team by managing scope, resourcing and execution of eCommerce Delivery projects.
Support and reinforce the perception of eCommerce Delivery as a high-quality, high-value offering by :
implementing projects as assigned and delivering value to our customers
identifying process improvements to increase efficiency
Supports Development colleagues by assisting with functionality questions, addressing testing issues, training customers on new products.
Provides consultation and best practices to users regarding detailed functionalities of ecommerce and loyalty products.
Works with sales and account management teams in upselling new products and services to customers
EDUCATION : Bachelor's degree or equivalent.
Minimum 5 years related experience preferred. Ideal candidates will have experience in more than one of the following areas :
Airline / Hospitality
eCommerce / Online Retailing
Data Analytics Adobe, Amplitude
Experience with XML, JSON, JS and CSS preferred
Advanced people skills ability to excel in a customer facing role
Ability to handle large complex projects and multiple projects simultaneously.
Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously.
Ability to travel internationally
Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management.
Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers.
Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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