Air Export Gateway Manager
Expeditors International of Washington, Inc.
Mumbai, India
2d ago

People :

  • Identify, develop, and mentor your No. 2 in the team.
  • Review and participate to staff appraisals timely, and at a minimum once per year per employee.
  • Ensure and assist supervisors and key staff with goal setting and monitoring.
  • Conduct regular interviews with potential new personnel.
  • Be part of the monthly department meetings with team and share best practices.
  • Review department goals and business plan periodically with staff to ensure buy-in and accountability.
  • Meet company standards of 52 hours training per year, including as needed management / leadership training.
  • Operations :

  • Create and maintain an effective Planning & Execution, which is designed with flexibility and supports growth
  • Prepare, execute, monitor and update at regular intervals the Air Export business plan along with Air Export Manager
  • Monitor and improve key departmental productivity indicators including but not limited to :
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Excel measurements
  • Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations :
  • Daily Status Exception Report - STAT1 (Daily)
  • Shipment Transit Log Report - TRNRPT (Daily)
  • Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)
  • Shipment Summary Report - SHSUM (monthly)
  • Revenue Report - REVRPT (monthly or more frequent as needed)
  • Route Activity Report - RARRPT (monthly or more frequent as needed)
  • Aged Warehouse Status Report STAT3 (at least weekly)
  • Build and maintain strong relationships with vendors (airlines, trucking companies, Customs Brokers, GHA’s)
  • Capacity & Rate procurement from Airlines with high quality deliverables
  • Effective utilization of Gateways & Network offices
  • Consolidation & Airline planning on Daily Basis for cost optimization
  • Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
  • RFQ pricing and improve conversion ratio.
  • Take an active role in the transition of new business / updates to existing business.
  • Finance :

  • Assist Air Service Manager / Air Export Manager with preparation of annual department budget.
  • Review, understand and focus on improving department freight yields.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP. Ensure Correct Invoicing from Vendors and timely payment by Finance teams as per the agreed payment terms.
  • Manage intercompany accounting discrepancies via AJAX report.
  • Review Daily Branch Revenue report (Daily).
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
  • Compliance :

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
  • Culture :

  • Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Systems :

  • Be open to implementing new system changes and enhancements.
  • Be involved and suggest system / process improvements.
  • Set the tone of this environment within your department.
  • Knowledge :

    Expeditors company policies and procedures knowledge

    A good understanding of Expeditors’ products, services and systems

    Strong market and competition knowledge

    Graduate of IATA / FIATA Introductory Course (preferred)

    Skills :

    Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

    Good Microsoft Office skills (Excel, Word etc.)

    Pro-active, strong organizational skills.

    Good computer skills (Excel, Word).

    Behaviours : Emotional resilience

    Emotional resilience

    Self-reflecting and open to feedback

  • Initiative and ability to work in autonomy
  • Education and Experience :

    A minimum of 5 years of industry specific experience (country specific)

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