Identify, develop, and mentor your No. 2 in the team.
Review and participate to staff appraisals timely, and at a minimum once per year per employee.
Ensure and assist supervisors and key staff with goal setting and monitoring.
Conduct regular interviews with potential new personnel.
Be part of the monthly department meetings with team and share best practices.
Review department goals and business plan periodically with staff to ensure buy-in and accountability.
Meet company standards of 52 hours training per year, including as needed management / leadership training.
Create and maintain an effective Planning & Execution, which is designed with flexibility and supports growth
Prepare, execute, monitor and update at regular intervals the Air Export business plan along with Air Export Manager
Monitor and improve key departmental productivity indicators including but not limited to :
Shipments Per Desk (SPD)
Revenue Per Desk (RPD)
Expense Per Desk (EPD)
Revenue Per Shipment (RPS)
Revenue to Expense ratio
Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations :
Daily Status Exception Report - STAT1 (Daily)
Shipment Transit Log Report - TRNRPT (Daily)
Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)
Shipment Summary Report - SHSUM (monthly)
Revenue Report - REVRPT (monthly or more frequent as needed)
Route Activity Report - RARRPT (monthly or more frequent as needed)
Aged Warehouse Status Report STAT3 (at least weekly)
Build and maintain strong relationships with vendors (airlines, trucking companies, Customs Brokers, GHA’s)
Capacity & Rate procurement from Airlines with high quality deliverables
Effective utilization of Gateways & Network offices
Consolidation & Airline planning on Daily Basis for cost optimization
Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
RFQ pricing and improve conversion ratio.
Take an active role in the transition of new business / updates to existing business.
Assist Air Service Manager / Air Export Manager with preparation of annual department budget.
Review, understand and focus on improving department freight yields.
Ensure company credit procedures are followed and utilized effectively.
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP. Ensure Correct Invoicing from Vendors and timely payment by Finance teams as per the agreed payment terms.
Manage intercompany accounting discrepancies via AJAX report.
Review Daily Branch Revenue report (Daily).
Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Be open to implementing new system changes and enhancements.
Be involved and suggest system / process improvements.
Set the tone of this environment within your department.
Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Graduate of IATA / FIATA Introductory Course (preferred)
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Good Microsoft Office skills (Excel, Word etc.)
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
Behaviours : Emotional resilience
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Education and Experience :
A minimum of 5 years of industry specific experience (country specific)