Customer Support Executive
IBS Sofware
Trivandrum
13d ago

We are looking to recruit a customer support executive with excellent verbal and nonverbal communication skills and good attitude for our Customer Support centre team.

Skill Sets :

  • Good verbal & written communication skills top priority
  • Presence of mind and common sense top priority
  • Eye for detail & accuracy in data manipulation top priority
  • Candidate must be willing to work in shifts or be on call for support after hours / weekends / holidays on a rotational basis - top priority
  • Ability to interact with a host of support staff / product heads / Data Centre, get information regarding outages and articulate them in brief, to the point, easy to understand descriptions
  • Self-learner with a flair for technical things e.g. Even if he does not know what a load balancer is used for, he should be smart enough to go online and understand so that the above-
  • mentioned articulation can be done

  • Medium level expertise with Excel, preferably with VBA
  • Proven aptitude for technical scripting or programming work
  • Willingness to work in shifts or be on call for support after hours / weekends / holidays on a rotational basis
  • Must have own transport
  • BMC Remedy Experience is desirable
  • Requirement :

  • Minimum 3 years’ experience in Technical support or Software Development required
  • B Tech / MCA is suitable. Additionally, MBA is desirable.
  • BCA, BSc in CS or IT, Diploma in CS or IT would suffice if the candidate is confident.
  • Notice period before the candidate can join : Immediate to 60 days
  • Job location : Trivandrum
  • Vacancy : 1
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