Operations Lead
Nissan
Trivandrum, IN
4d ago

Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan.

Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is a strong evidence of that.

Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference.

We are looking for an Operations Lead to join the Sales Finance team at Nissan Digital India (NDI) hub located at Trivandrum.

This team at NDI is part of a global Sales Finance team working on various MDM and BI initiatives, loan origination systems, Salesforce.

com initiatives etc. You will lead operations capability for a region having a demonstrable track record of running operations in reasonable capacity.

The role demands communication and collaboration with multiple global teams, and may require limited travelling to other Nissan locations based on initiative needs.

Responsibilities

  • Lead and enhance (where required) an operations team that is responsible for handling incidents corresponding to BI solutions deployed across global regions
  • Develop a deep understanding of the sales finance IT landscape for the concerned region
  • Administer and monitor regular daily / weekly / monthly tickets and incidents
  • Define and update Service Level Agreements with vendor partners and in-house teams in accordance with customer expectations
  • Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans
  • Conduct and oversee appropriate testing and plan training to upgrade product quality and standardize all artefacts
  • Assist technology teams and vendor partners to check and ensure resolution of all incidents in a timely manner
  • Determine availability of IT systems and network. Review security and backup for recovering systems
  • Design and maintain IT processes according to operation policies through standardization of methods
  • Maintain and prepare documentation for various activities and ensure availability of backup to retrieve data in case of emergency
  • Participate in operations meetings and manage communication, technical direction and initiatives
  • Plan for upgrade to systems and escalate issues, where required
  • Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery
  • Trivandrum Kerala India

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