Production Support Analyst
Sutherland
Bangalore, KA IN
4d ago

Job Description

Minimum of 5+ years experience in software industry? Bachelor s degree in Computer Science or equivalent education and / or experience?

Experience with Linux, Windows? Knowledge of commonly used Linux tools for searching and parsing files? Knowledge of databases and SQL?

Knowledge of SSH, SFTP, FTP, PGP Encryption / Decryption ? Maintains a hands on attitude. Strives to understand work drivers, continually self improves and grow in knowledge?

Detail-orientated with excellent communication and organizational skills? ETL and File Transmissions

Qualifications

Job Duties andResponsibilities :

Monitor and support production web applications and infrastructurerunning on AWS.

Report any application or infrastructure issues identified inproduction systems including web application(s), database, file transmissionsand supporting infrastructure.

Monitor daily scheduled jobs and file transmissions. Execute anyfailed jobs. Maintain agreed SLAs.

Create a daily report ofthe issues identified indicating appropriate criticality.

Participate in weekly triage meetings.

PositionRequirements, Knowledge, Skills, & Abilities :

Required

Bachelor sdegree in Computer Science or equivalent education and / or experience

Minimumof 5+ years experience in software industry

Experiencewith Linux, Windows

Knowledgeof commonly used Linux tools for searching and parsing files

Knowledgeof databases and SQL

Knowledge of SSH, SFTP, FTP, PGP Encryption / Decryption

Maintainsa hands on attitude. Strives to understand work drivers, continuallyself improves and grow in knowledge

Detail-orientatedwith excellent communication and organizational skills

ETL and File Transmissions

Valued

Credit Card Systems orPayment Systems and Industry experience

Knowledge of the TS2 Systemand TSYS methodologies

Cardprocessing industry knowledge

Paymentprocessing industry knowledge

Scriptingusing Python, Perl

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