Product Specialist
Sprinklr
India - Karnataka - Bangalore
4d ago

What You'll Do as Product Success Manager

  • Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.
  • Analyse and elevate client’s engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features , hence paving way for an upsell or cross-sell.
  • Analyse clients’ performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.
  • Collaborate with our technology partners to build expertise on the social media management software.
  • Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.
  • Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel.
  • Work with clients to improve the paid services and its alignment with the client's core business .
  • Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements.
  • Who You Are & What Makes You Qualified

  • 6 months to 2 years of overall working experience in Web technologies, CRM or SaaS platforms and / or digital marketing experience in social platforms.
  • B.Tech Graduate from a TIER 1 Institute
  • Advanced analytical skills with proven competency in Data tools and methodologies, ability to collate , harmonise and visualise data and present the statistical merit in a business case.
  • Excellent written and verbal communication skills, articulation skills and a compelling executive presence.
  • Ability to interpret Industry specific trends across different verticals or lines of business.
  • Ability to operate in an autonomous way, dive deep, engage stakeholders across regions and lead change management.
  • Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
  • Demonstrated passion for the social technology universe.
  • Direct experience in working with or for social media management software is preferred.
  • Social media ads certifications or Digital Marketing Certifications is preferred.
  • University Degree preferably in STEM
  • Work Timings from 2-11 PM IST
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